The course will discuss the methods of statistical quality control within a broader framework of quality assurance and management. The course will define the various aspects of quality and address the issues of planning for quality as they relate to survey operations and processes. Statistical methods for quality control will be discussed.
- Lecturer: Prof. Saman Yapa
Service management techniques are important for managers to improve skills in managing efficiency and quality. The major topics covered include service strategy and competitiveness, service productivity, value of the customer, the effect of technology on services management, design and delivery of service systems, managing demand and supply in services, pricing of services, service quality and improvement, service innovations, waiting for services and service inventory systems. Services management in the international arena is also covered in the course.
- Lecturer: Dr. Hansani Dassanayake
- Lecturer: Prof. T.M.B. Palawatta
Under the project the students are required to analyse an Operations Management problem in an organization and to provide with a solution for the selected problem. Students are required to conduct the project under the dual supervision of a lecturer of the department and a practicing Operations Manager from the selected organization. This project helps students to put knowledge and skill acquired so far into practice and to apply the techniques in a practical setting so that they gain much needed practical exposure. Students are expected to submit a report at the end of the semester.
- Lecturer: Ms. Dileepa Endagamage
The objective of this course is to provide students with an opportunity of exposure to the real world of work. They are expected to work in the Operations/Technology Management Department of a manufacturing or service organization. Even though the department provides every support needed, it is the responsibility of the student to find a suitable placement. At the end of the course students are expected to present a report based on the experience gained and face a viva. The department assigns a faculty member for counseling on matters relating to the internship and ideally the organization appoints a mentor from the organization.
- Lecturer: Dr. Senaka Ginige