Service management techniques are important for managers to improve skills in managing efficiency and quality. The major topics covered include service strategy and competitiveness, service productivity, value of the customer, the effect of technology on services management, design and delivery of service systems, managing demand and supply in services, pricing of services, service quality and improvement, service innovations, waiting for services and service inventory systems. Services management in the international arena is also covered in the course.
- Lecturer: Prof. T.M.B. Palawatta
This course is aimed at providing students with knowledge and skills required to design and manage planning and control systems for manufacturing and service organizations. It provides an overview of the relationship of production planning and control to the operations management function. The content of the course deals with translating a sales forecast into a viable production plan to coordinate, execute and control the activities of an operation to ensure that the organization’s goals are met in a cost effective manner. The topics include material requirement planning (MRP), just-in-time (JIT), facilities planning, capacity planning, production planning, scheduling, demand management and other current topics of Operations Management.
- Lecturer: Prof. T.M.B. Palawatta
This course is designed to enhance the personality and soft skills of the students of the department through recognizing their importance to become dynamic and successful managers in the business world. This includes practical and theoretical exposed to personality theories, business etiquette, public speaking, physical and mental fitness, personal development and leadership. Outward bound training (OBT programme) which comes under this course unit is one of the annual events organized by the department for the students’ personal development.
- Lecturer: Dr. Hansani Dassanayake