This course, which is the first course in Operations Management, introduces the students to key concepts, principles and design techniques that are essential to develop an appreciation of their uses in the field, and their interactions and relation- ships with parallel management activities in order to cultivate a general understanding of the field as a totality. Major topics include operations strategy and competitiveness, product design and process selection, total quality management, capacity management, layout planning, job design, work measurements, supply chain management, inventory control, business process re engineering and manufacturing and service strategy.


This is a two credit course specifically designed for the students following the B. Sc. Estate Management and Valuation (Special) degree programme. Under this course students learn data analysis techniques such as ANOVA, Regression and Time Series Analysis. Statistical software is used for data analysis using these techniques. Further, topics related to trigonmetric which are essential for students following the above mentioned degree programme are also taught in this programme.